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Internet

Security

Some network owners choose to identify themselves by, for example, using their own surname as network name. If you live in a clearly set out area with few inhabitants and few wireless networks, the range can indicate who owns an available network.

Nkom does not recommend any technical methods for ascertaining who owns a wireless network. Such methods could quickly progress to a data breach or illegal monitoring. This will normally be punishable pursuant to the Norwegian Penal Code.

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Before you download from the Internet you should evaluate whether your source is reliable. This is because people with dishonest intentions can cause you to get a virus, spyware or advertising programmes when you download something from a website. Precautions when downloading can be found at Netiquette.

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Price

When you only have broadband and not a fixed-line telephone, only half the telephone line to your home is used. In most cases it is Telenor that owns the line. If you are supplied broadband from a different company to Telenor, this company leases the line from Telenor. Telenor has costs associated with the maintenance of the entire line, regardless of whether you only use it for broadband or for both broadband and telephone and regardless of whether you receive broadband from Telenor or a different company. Nkom has assessed and found it to be reasonable that Telenor therefore requests a charge for this maintenance and that the customers must pay for this work even if they only have broadband, i.e. only use half of the line. This charge must be in relation to the costs.

If you use a broadband provider other than Telenor this provider will normally collect the amount from you and then pay it to Telenor.

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If you want to have a broadband line there are a number of things that have to be done to your telephone connection before the broadband can be provided. The telephone exchange that is closest to your home must be prepared, the line from there must be inspected and if you do not have a telephone "power point" at your home, this will have to be installed. This type of work must be performed by a company with authorised installers in accordance with Authorisation Regulations. You will normally have to pay an installation price for the installation. Companies sometime offer free establishment and installation.

When the power point and exchange are in order, you can yourself, among other things, install the modem and electricity through so-called "do it yourself packages".

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The TV licence is connected to the actual TV set. If you watch TV via broadband it makes no difference if you have a TV licence or not. However, if you own a TV set then you must pay a licence for this. Read more about the licence at NRK's website.

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Broadband

The political authorities in Norway have decided that there shall not be any duty to provide broadband, ISDN and other data transmission services. Therefore, Telenor and other companies have no obligation to provide broadband, and no consumers are entitled to access to this service (even if others in the same area have received access). The decision to offer broadband services therefore depends exclusively on whether the companies deem it to be profitable to offer the service and whether it is technically possible to supply this service in the area. For the same reason Nkom cannot order Telenor to extend ADSL to specific geographical areas.

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Many broadband providers require a certain lock-in period when you start a broadband subscription. Nkom's regulations state nothing about this. However, the Consumer Ombudsman is working on establishing reasonable and balanced terms and conditions within this industry and the Ombudsman is of the view that 12 months should be the maximum lock-in period provided that the consumer has been subsidised (for example through reduced price for modem) when the agreement is entered into. You can read more about this on The Consumer Ombudsmann's website.

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The Consumer Council of Norway has written an article about the process that should be followed to lodge a complaint if the broadband capacity is less than what was promised.

If your provider does not comply with your request, you may send the complaint to The Consumer Complaints Board for Electronic Communications.

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Yes, this is technically possible. However, please be aware that you will have to pay an extra amount (line lease) for maintenance of the telephone line into your home when you have ADSL without a fixed-line telephone.

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Email

This is regulated by Section 15 of the Marketing Control Act, which is enforced by the Consumer Ombudsman. Section 15 of the Marketing Control Act stipulates that it is prohibited to send advertisements with the use of email, SMS, fax etc. to people who have not requested this. However, if you have been a customer with a company subsequent to 1 February 2005, this company could send you advertising via email or SMS/MMS for products similar to those you have purchased even if you have not granted your explicit consent to this. The company must then inform you that your stated email address and mobile phone number will be used to be sent advertisements.

The company must also give you the opportunity to, easily and free-of-charge, say no to receiving such advertisements and they must provide information about how you can avoid being sent more inquiries in each email or SMS/MMS advertisement that is sent out. If you receive advertisements in violation of the rules, you may report this to the Consumer Ombudsman.

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Many people wish to retain their email addresses even though they change broadband provider. Unfortunately, this is not always possible. Many internet providers offer email addresses that are based on a domain name associated with this provider only, for example@online.no and @broadpark.no. For technical reasons these email addresses cannot be transferred to other internet providers.

If you want to change internet providers you must inquire with your provider about whether they can forward on emails to your new address during a transitional period. However, the provider has no such obligation to do so.

If you wish to retain an email address independent of the internet provider, you can use services that only require an internet connection and not a specific provider. Examples of this are Hotmail, Yahoo and Gmail.

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