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Content services

Your subscription cannot be blocked for normal calls etc. if you pay your normal on-going subscription charge/calls, however withhold payment of disputed amounts (the content). 

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The telecommunications company has a duty to handle all complaints involving content services if these concern a service that is invoiced on your normal telephone bill. The telecommunications company that has sent you the bill has a duty to respond to all inquiries concerning content services on your telephone bill.

If you do not receive a response about the expected processing time within two weeks after the telecommunication operator received the complaint or you disagree with the response you received, you may send the complaint to The Consumer Complaints Commission for Electronic Communication.

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It shall be possible to stop  SMS services by replying with the word STOPP to the content provider (Section 5a-2 of the Ecom Regulations). If you are unable to stop the messages using this method you can send a complaint to your telecommunications company or possibly The Consumer Complaints Commission for Electronic Communication.

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Premium rate content services (for example, ring tones, games, number information, fortune telling services etc.) are services that are invoiced by the electronic communications provider (your telecommunications company) on the same bill as for other use of electronic communication (telephone use etc.)

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