Go to content
You are here: Frontpage Market Telecom services Customer service Quality of service reporting
Last update

Quality of service reporting

Providers of telephony and Internet access with over 10.000 subscribers have a duty to measure and report customer service response time

The providers have a duty to measure the average time to answer telephone and e-mail enquiries and the number of enquiries that are answered within the time limits in the code of conduct for customer service for providers of electronic communication services. 

The results from the measurements are published by the Nkom biannually.    

You will find information about the measurements and reporting scheme under related documents (only available in Norwegian).