Go to content
You are here: Frontpage Consumer Disabled Disabled Electronic telecommunications services for disabled end-users
Last update

Electronic telecommunications services for disabled end-users and other users with special needs

Nkom monitors that disabled end-users and other users with special needs have access to electronic telecommunications services and equipment that is equivalent to that enjoyed by the majority of end-users. Nkom is also responsible for ensuring that research and development related to such services are continued.

Services for disabled end-users

People who are hearing impaired or deaf can use the following services: 

  • Text telephone 149 relay service

    The service is provided by Telenor and provides text-based relay for telephone calls between hearing and hearing impaired/deaf people. Text telephones (telephones that enable text-based communication) are distributed by the Technical Aids Centres of the Norwegian Labour and Welfare Service (NAV).
  • Text telephone 149 reimbursement scheme
    Deaf/hearing impaired text telephone users who receive text telephones from NAV and who are customers of Telenor, are eligible for a refund of up to NOK 105 per quarter for their traffic costs. 
  • NAV's video relay service
    The video relay service is offered to the deaf, hearing impaired and deaf-blind users. The service provides sign or text relay of telephone calls or remote sign/text interpretation of direct conversations between a hearing impaired person and non-hearing impaired person. The service is currently provided free of charge and has limited opening hours. 

People who are visually impaired or blind can use the following services: 

  • Discounted directory enquiry service Opplysningen 1881
    Blind/visually impaired people can, after sending an application to Telenor, use the directory enquiry service Opplysningen 1881 at a reduced price.

In 2011 Nkom conducted two surveys among blind and visually impaired and among deaf and hearing impaired. The surveys gather data on the use of telephone and Internet services by these user groups as well as their use of services that are available for the disabled.