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Service Markets Department

The Service Markets Department is responsible for the supervision of postal services and electronic communication services. The department gathers all relevant data, analyses the national markets for electronic communications services, identifies providers with significant market positions and imposes special regulatory obligations that are to help alleviate identified competition problems.

Irene Åmot

Director
Irene Åmot 

The department is to ensure that providers comply with the statutory requirements to postal and electronic communications services, including the special service obligations that Posten and Telenor are subject to. Additionally, the department processes complaints from and helps mediate between the different providers.

The department is also responsible for the management of national numbering resources for electronic communications services and networks. It assists the Ministry of Transport and Communications in the work on developing legislation. Internationally, the department participates in various forums, mainly in working groups associated with EFTA and EU.

The department is composed of employees with diverse professional backgrounds (mainly law and economics) and significant experience from both public and private sectors. The department is divided into two sections.

Chief Adviser

The Chief Adviser is responsible for coordinating the department's work on market regulation and has an overarching responsibility for quality assurance across the department. The Chief Adviser is part of the department's management team and provides management support related to strategic planning, capacity building, change requirements and use of resource and competence. The Chief Adviser is also responsible for coordinating the department's international work within BEREC.

Kenneth Olsen

Chief Adviser
Kenneth Olsen

 

The sections

Section for Telephony and Numbering Resources

Hans Jørgen Enger

The Section for Telephony and Numbering Resources is responsible for the sector-specific regulation and monitoring of the telephony markets. This includes both the access and interconnection markets for fixed and mobile telephony.

 

The section monitors compliance of general regulatory requirements related to telephony services, including the regulations regarding international roaming, number portability and emergency call handling. The section is also responsible for the follow-up of requirements in the agreement between the state and Telenor regarding national provisions of USO services.

 

The section sets and manages national numbering plans for electronic communication services and networks, including assignment and monitoring  numbering resources.

Head of Section
Hans Jørgen Enger 

 

Section for Infrastructure, Post and Statistics 

Daniel Hegland

The Section for Infrastructure, Post and Statistics is responsible for the sector-specific regulation and monitoring of the infrastructure markets, which are mainly the whole-sale markets for broadband and leased lines.

 

The section is also responsible for monitoring competition issues related to broadcast transmission services.

 

The tasks of this section also comprise regulation in the postal market, including the monitoring of statutory postal obligations. Additionally, the section gathers information about the postal and electronic communications markets (for example which operators, what and how much they provide of their different services) and prepares postal and electronic communications statistics. Information about statistics is an important part of the basis for market analyses performed by Nkom.

Head of Section
Daniel Hegland